Privacy Policy

Last updated: October 2026

1. Introduction

Lumicraft Foundry Limited ("Lumicraft Foundry", "we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect personal data when you visit our website (the "Site") or contact us.

This policy does not cover personal data processed within our software products on behalf of our customers. That processing is governed by the agreements and data processing terms concluded with each customer, under which we act as a processor.

We are established in Ireland and process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Irish Data Protection Acts 1988 to 2018.

2. Data Controller

The data controller for the processing described in this policy is:

Lumicraft Foundry Limited
The Black Church, St. Mary's Place
Dublin 7, D07 P4AX, Ireland
Company number: 810922
Email: privacy@channelnav.com

3. Information We Collect

Information you provide to us

  • Your name, email address and organisation when you contact us
  • The solution you are interested in and any information you include in your message
  • Information exchanged during demos, meetings and subsequent business correspondence

Our contact form does not store any data on the Site: it prepares an email in your own email application, which you then choose to send to us.

Information collected automatically

  • Technical data recorded by our hosting provider when you access the Site, such as IP address, browser type, pages requested and date and time of access, used to operate and secure the Site

We do not use analytics, advertising or profiling tools on the Site.

4. How We Use Your Information

  • To respond to your enquiries and provide information about our products
  • To organise demos and prepare proposals at your request
  • To operate, maintain and secure the Site
  • To send you news about our products, only where you have agreed to it
  • To comply with our legal obligations

5. Legal Basis for Processing

  • Legitimate interests: responding to enquiries, developing business relationships and securing the Site
  • Pre-contractual measures: when you request a demo or a proposal
  • Consent: for marketing communications, which you can withdraw at any time
  • Legal obligation: where processing is required by applicable law

6. Data Retention

We keep your personal data only for as long as necessary to handle your enquiry and any resulting business relationship, or for longer where required by law. Technical logs are kept for a short period by our hosting provider for security purposes.

7. Data Sharing

We do not sell your personal data. We only share it with:

  • Service providers who help us run our business, such as hosting and email providers, under data processing agreements
  • Public authorities, when required by law

Third-party services used by the Site

  • Microsoft Azure: website hosting. Microsoft acts as our processor under its data protection terms.
  • Google Fonts: used to display typography. When you visit the Site, your browser connects to Google servers to load font files, which transmits your IP address to Google. See Google's Privacy Policy.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area, for example through the third-party services listed above, such transfers rely on appropriate safeguards, such as an adequacy decision of the European Commission (including the EU–U.S. Data Privacy Framework) or Standard Contractual Clauses.

9. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Data portability
  • Object to processing based on legitimate interests
  • Withdraw your consent at any time

To exercise these rights, contact us at privacy@channelnav.com. We will respond within one month of receiving your request. This period may be extended by two further months where necessary, in which case we will tell you why.

10. Cookies

The Site does not use cookies or similar tracking technologies. If this changes, we will update this policy and ask for your consent where required by the ePrivacy rules.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

12. Data Breach Notification

In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the Irish Data Protection Commission within 72 hours of becoming aware of it, as required by Article 33 of the GDPR. Where the breach is likely to result in a high risk to you, we will also inform you without undue delay.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact and Complaints

For any question about this policy or your personal data, contact us at privacy@channelnav.com.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at www.dataprotection.ie.